Working Knowledge® writes and ghostwrites Books, Conference Reports, Case Studies, Workbooks & Training Manuals, Best Practices Reports, Industry Reports, Competitor Analysis, Articles & Columns, On-Demand Briefings and Executive Summaries, White Papers, Multimedia, Speeches, and Workshops.

Free Downloads

“Visual Thinking in Business” – the first chapter in Present Yourself, published by O’Reilly Media in 2013.
“Leading Innovation,” International Journal of Innovation Science, June 2009 available here and by subscription at http://www.multi-science.co.uk/ijis.htm

Boomer Wellness and Business Strategy: MIT AgeLab Business Innovation Observatory available at http://web.mit.edu/agelab/news_events/boomerevent_2003.shtml

Books

• author, Eureka! What Insight Is and How to Achieve It, McGraw-Hill, 2014
• coauthor, Global Innovation Science Handbook, McGraw-Hill, 2014
• coauthor, Present Yourself, O’Reilly Media, 2013  (named to the Top 1o Best Social Media Marketing Books of 2013 by Small Business Trends)
• author, City Logistics Research: A Transatlantic Perspective, Transportation Research Board of the National Academy of Sciences, 2013
• author, EU-U.S. Transportation Research Symposium on Transport Research Implementation: the Application of Research Outcomes, Transportation Research Board of the National Academy of Sciences, March 2015
• coauthor,  A Guide to Open Innovation and Crowdsourcing, KoganPage, 2011
• author, Singapore (Modern Nations of the World series), Lucent Books, 2005
• contributed research and writing to:
• The Power of Resilience, MIT Press, 2015, named the one of the best business books of 2016 by Strategy+ Business
• Logistics Clusters: Delivering Value and Driving Growth, MIT Press, 2012
• Race Against the Machine: Digital Frontier Press, 2012
• Psychology: Themes and Variations, Cengage Learning, 2012
• The Open Innovation Marketplace, Financial Times, 2011
• International Business, Flat World Knowledge, 2011
• Wired for Innovation, MIT Press, 2010
• Strategic Management, Prentice Hall 2009
• Marketing Management, McGraw-Hill 2009
• Organizational Behavior, Flat World Knowledge, 2009
• Launch! Advertising and Promotion in Real Time, 2009
• Principles of Management, Flat World Knowledge, 2009
• Marketing Communications, Prentice Hall, 2007
• Financial Accounting, Prentice Hall, 2006
• Marketing: An Introduction, Prentice Hall, 2006
• The Resilient Enterprise, MIT Press, 2005 (named a “best business book of 2005” by the Financial Times)
• Marketing Management, Prentice Hall, 2005
• Don’t Relate – Advocate, Prentice Hall, 2005
• Financial Accounting 6e, Prentice Hall, 2005
• Marketing Management, Prentice Hall, 2005
• Principles of Marketing, Prentice Hall, 2005
• Marketing: An Introduction, Prentice Hall, 2004
• Marketing: Real People, Real Choices, Prentice Hall, 2004
• Principles of Marketing Activebook, Prentice Hall, 2003.
• Digital Marketing Strategies, Prentice Hall, 2003.
• Management: Inventing and Delivering its Future, MIT Press, 2003
• Rethinking Management Education, Information Age Publishing, 2001.
• Liberation Management, Tom Peters, Alfred A. Knopf, 1992 (named the “Management Book of the Decade for the 90s”)
• chapter in Special Libraries & Information Centers, Washington, D.C.: SLA, 1999
• chapter in Expanding Technologies, Expanding Careers, ed. Ellis Mount. Washington, D.C.: SLA, 1997
• co-editor of the web-based Electronic Briefing Book for the Inventing the Organizations of the 21st Century , MIT Sloan School of Management, 1995-96
• chapter in Creativity and Innovation, ed. Tudor Rickards. The Netherlands: TNO, 1991.

• in Acknowledgements for work on:

• TeamBuilt by Mark Sanborn, MasterMedia, 1993
• Creating Shared Vision by Marjorie Parker, Dialog International Ltd., 1990
• CareerTracking by James Calano and Jeff Salzman, Simon & Schuster, 1988

• editing The Story of America McGraw-Hill (forthcoming)
• editing Why Europe? The Rise of the West in World History, McGraw-Hill 2008

Conference Reports

• Environmentally Sustainable Supply Chains, Cincinnati, 2015
• Doing Business Digitally, Cambridge, 2014
• Supply Chain Visualization Analytics, Cambridge 2013
• Crossroads 2011: Disruptive Innovations, Cambridge 2011
• Building Supply Chains that Deliver Sustainability, 2010
• Managing Supply Chains During Turbulent Times, Cambridge 2009
• Information Wanted: Boomers, Trust & the Future of Advice, Cambridge 2008
• YPO Stanford Business School Seminar, Palo Alto 2007
• Demand Management Solutions Group Roundtable, Chicago, 2007
• Healthways-MIT Health Literacy Forum, 2007
• Emerging Markets: Supply Chain Strategies, Cambridge 2007
• Global Leadership Summit, Toronto 2007
• Proceedings of the Supply Chain 2020 Industry Advisory Council, 2006
• Building the Future Supply Chain Now, Zaragoza (Spain) 2006
• Innovations in Transportation, Cambridge 2006
• White House Conference on Aging, Cambridge 2005
• Innovation and Brand Extension Retreat, Cambridge 2005
• RFID Innovations and Values, Palo Alto 2004
• Innovations in Transportation: Focus on Procurement and Management, 2004
• New Transportation Technology for Older People: OECD/MIT International Symposium, 2003
• CIO Summit, Cambridge 2002
• New Era of Customer Service Management, Cambridge 2002
• Dynamic Pricing, Cambridge 2002
• Living Longer, Living Better, Cambridge 2002
• Defining eBusiness: Innovation, Productivity, and Market Leadership, 2002
• Global Logistics in the World Economy, 2001
• eyeforPharma West Conference, San Diego 2001
• Global Terrorism and its Impact on Supply Chain Management, 2001
• Infomediaries and Smart Agents, Cambridge 2000
• Managing Change, Cambridge 2000
• Making Trust the Core of Your Internet Strategy, 2000
• Integrated Planning and Forecasting in the Supply Chain, 1999
• Frontiers of Global Supply Chain Management, Paris 1999
• Academy of Management Conference, San Diego 1998

Workbooks and Training Manuals

• Leadership Training
• Risk Management Manual
• How to Give Presentations that Win Approval
• For Women Only: Stress Management Strategies
• End-User Training Strategies for an SAP R/3 Implementation Project
• contributed to:
• How to Give Exceptional Customer Service; Management Effectiveness
• Motivating Today?s Workforce

Case Studies
Over 450 case studies and company best-practice profiles including:

• Acer Group
• Acordia, Inc.
• Albright & Wilson
• Amgen
• Armstrong World Industries
• Bose
• British Petroleum
• Burt’s Bees
• Chiat/Day
• Cisco Systems
• Dell Corp.
• Dorling Kindersley PLC
• eBay
• Empresas Iansa, S.A. (Chile)
• Hewlett-Packard
• Hoechst Marion Roussel (Venezuela)
• IBM
• IDG
• Ingersoll-Rand
• Karmoy Frabrikker (Norway)
• O’Reilly Auto Parts
• Praxair (Canada, Singapore)
• Productos Corinter (Mexico)
• Schneider National
• Sun Microsystems
• Tesco
• Thermo Electron
• Transportadora de Gas del Sur (Argentina)
• UPS
• Whole Foods

Best Practices Reports

• Marketing Metrics
• Human Resource Strategies
• Impact of the Internet on Customer Loyalty
• Shared Services
• IT Project Management Best Practices
• Best Practices in Online Recruiting
• Post-Merger Integration
• Justifying Knowledge Management: Approaches and Cases
• New Technologies in Use: How Companies are Applying 15 Leading Technologies

Industry Reports

• aerospace
• automotive
• banking
• chemicals
• consumer packaged goods
• contract manufacturing
• food and beverage
• footwear and apparel
• industrial/heavy manufacturing
• insurance
• petroleum
• pharmaceuticals
• telecommunications
• transportation

Competitor Analysis

• Healthcare Innovation, Investments and Growth Prospects in 12 Countries
• Information Technology in the Financial Services Industry
• Opportunities in Graduate Distance Education Programs
• Overview, Competitor Analysis, and Best Practices in Continuing Education

Syndicated Columnist

• Innovation Excellence
• CustomerThink
• Huffington Post

Articles and Columns

• in Fast Company
• in Training and Development magazine
• in MIT Report
• in MBA Roundtable
• in Business Information Alert
• in Inside Decisions
• in Visions, the newsletter of the Product Development and Management Assn (PDMA)
• in Scientific and Technology Annual Reference Review
• in Creativity, IBM-Austin’s journal for technical professionals
• in Travel Tales 2007, International Business Club
• Monthly column in CareerTrainer and weekly columns in Speaker Update and Weekly News
• Research and/or editing of articles that appeared in:
• Sloan Management Review
• Management Science
• Strategic Management Journal
• Smithsonian
• Wall Street Journal

On-Demand Briefings and Executive Summaries

• Decision Technologies in the Pharmaceuticals Industry
• e-Learning Trends and Major Players
• Forecasting Techniques
• Leading Practices in Technology Innovation
• Organizational Culture
• Key Performance Indicators

White Papers

• Business Models for e-Learning
• Managing Change During Large-Scale ERP Implementation Projects

Multimedia, Speeches, and Workshops

• coauthored “How to Set Up a Corporate Library” audiotape produced by CareerTrack.
• contributed research to training videos:
• Developing a Customer Retention Program
• How to Set Up and Maintain a Training Library
• Motivating People in Today’s Workforce

• wrote and delivered workshops:
• “Strategies for Stimulating Innovation in Your Organization” at the 2nd European Conference on Creativity and Innovation
• “The Role & Context of Open Innovation,” Conference Opener for the Innovation3 Summit: Crowdsourcing, Culture & Tools, Dec. 8-10, 2011, Orlando, FL
• “How to Make Your Research Come Alive” for National Speakers Assn.
• “Knowledge Mapping” for McKinsey & Company
• “Using Online Social Media to Advance Your Freelance Business” for Rocky Mountain Publishing Professionals Guild
• “Getting the Most Out of Twitter” webinar for Association of Independent Information Professionals
• “Social Media: Savvy Twitter Strategies for Growing Your Business” BWA Expo

Sub Pages List

• Conference Reports
• Industry Reports
• Case Studies
• Workbooks and Training Manuals
• Multimedia, Speeches, and Workshops
• Books